This policy outlines MyLiving Outdoors Pty Ltd.’s ongoing obligations in respect to how we handle personal information. The Privacy Act 1988, governs the way in which personal information can be collected, used, disclosed, stored, secured and disposed of. MyLiving Outdoors has adopted the Australian Privacy Principals contained in the Privacy Act 1988. A copy of the Australian Privacy Principals can be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
Personal Information and Collection
Personal Information is information or an opinion about an identifiable individual, or an individual who is reasonably identifiable. Personal information is collected so that we can provide our services relevant to our business operations. If you elect not to provide the information that we request from you then we may not be able to provide our services. The main types of personal information we request, how we may collect it, and how it may be used, are described below.
Types of Personal Information – we may collect personal details including names, addresses, phone numbers, email addresses, facsimile numbers.
Obtaining Personal information – your personal information may be obtained by:
- Correspondence by telephone, facsimile or email
- Interacting with our company website at www.mylivingoutdoors.com.au
- From media, publications, and other publicly available sources
- From cookies
- From third parties
Using and disclosing personal information – your personal information is collected primarily for the purpose of providing our services to you, improving your customer experience, research and data analysis, marketing, and providing information to you as clients. Some secondary purposes closely related to the primary purpose may make use of your personal information, particularly in circumstances where it may reasonably be expected to be used or disclosed. This can include third parties where consented by you, or where required or authorised by law.
At times, we may make your information available to third party services and content providers relevant to our business services, particular those that assist with managing the company website and hosting service, debt collection companies, and direct marketing providers. In some instances, it could be possible for these third parties to be located outside Australia. Any agreements of such will ensure that your information is only used for the primary purpose of which that third party was engaged. By interacting and dealing with our company you are understanding and consenting to your personal information potentially being transmitted and being accessible outside Australia.
- Preventing unauthorised access to our online and computer systems by utilising software and other protective measures such as firewalls, virus detection software, data encryption, and password restricted access.
- All staff will be trained in the correct handling of your personal information in accordance with Australian privacy laws and this policy.
- Reasonable steps will be taken to ensure your personal information is destroyed or permanently de-identified when it is no longer required for the purpose for which it was obtained. Having said that, most of your personal information will be stored in client files for a minimum period of 7 years.
Accessing Your Personal Information
Accuracy of Personal Information
As a condition of sale, you agree:
1.1 The Customer agrees for the Seller to obtain from a credit reporting agency a credit report containing personal credit information about the Customer in relation to credit provided by the Seller.
1.2 The Customer agrees that the Seller may exchange information about the Customer with those credit providers either named as trade referees by the Customer or named in a consumer credit report issued by a credit reporting agency for the following purposes:
- to assess an application by the Customer; and/or
- to notify other credit providers of a default by the Customer; and/or
- to exchange information with other credit providers as to the status of this credit account, where the Customer is in default with other credit providers; and/or
- to assess the creditworthiness of the Customer.
The Customer understands that the information exchanged can include anything about the Customer’s creditworthiness, credit standing, credit history or credit capacity that credit providers are allowed to exchange under the Privacy Act 1988.
1.3 The Customer consents to the Seller being given a consumer credit report to collect overdue payment on commercial credit (Section 18K(1)(h) Privacy Act 1988).
1.4 The Customer agrees that personal credit information provided may be used and retained by the Seller for the following purposes (and for other purposes as shall be agreed between the Customer and Seller or required by law from time to time):
- the provision of Goods and/or Services; and/or
- the marketing of Goods and/or Services by the Seller, its agents or distributors; and/or
- analysing, verifying and/or checking the Customer’s credit, payment and/or status in relation to the provision of Goods and/or Services; and/or
- processing of any payment instructions, direct debit facilities and/or credit facilities requested by the Customer; and/or
- enabling the daily operation of Customer’s account and/or the collection of amounts outstanding in the Customer’s account in relation to the Goods and/or Services.
1.5 The Seller may give information about the Customer to a credit reporting agency for the following purposes:
- to obtain a consumer credit report about the Customer;
- allow the credit reporting agency to create or maintain a credit information file containing information about the Customer.
1.6 The information given to the credit reporting agency may include:
- personal particulars (the Customer’s name, sex, address, previous addresses, date of birth, name of employer and driver’s licence number;
- details concerning the Customer’s application for credit or commercial credit and the amount requested;
- advice that the Seller is a current credit provider to the Customer;
- advice of any overdue accounts, loan repayments, and/or any outstanding monies owing which are overdue by more than sixty (60) days, and for which debt collection action has been started;
- that the Customer’s overdue accounts, loan repayments and/or any outstanding monies are no longer overdue in respect of any default that has been listed;
- information that, in the opinion of the Seller, the Customer has committed a serious credit infringement (that is, fraudulently or shown an intention not to comply with the
Customers credit obligations);
- advice that cheques drawn by the Customer for one hundred dollars ($100) or more, have been dishonoured more than once;
- that credit provided to the Customer by the Seller has been paid or otherwise discharged.
Complaints and Enquiries
Details of Company Associated with this Policy
ABN: 93 632 887 220